Rydeo is a platform owned and operated by DEFT Mechatronics Pty Ltd, an Australia-based company, providing listing and rental services for privately owned vehicles. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services globally.

We are committed to protecting your personal data in compliance with international data protection standards, including the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR) (EU/EEA), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Information We Collect

When you use Rydeo, we may collect the following types of information:

a) Personal Information

• Full name, date of birth, and contact details (email, phone number, address).

• Driver’s licence details and a copy of the licence (for verification).

• Identity verification documents where required by law.

b) Vehicle Information

• Vehicle registration details.

• Vehicle insurance and service history (provided by the vehicle owner).

c) Transaction & Usage Data

• Rental agreements, pickup and return details, and transaction records.

• Payment details (processed through third-party payment providers; we do not store full credit card details).

• Location and booking history.

d) Technical Data

• Device information, browser type, operating system.

• IP address and geolocation (where permitted).

• Cookies and tracking technologies (for functionality and analytics).

2. How We Use Your Information

We use the information collected to:

1. Verify the identity and eligibility of vehicle owners and renters.

2. Facilitate car rental transactions, payments, and bookings.

3. Maintain records of driver’s licences and rental history.

4. Improve our platform functionality, user experience, and security.

5. Comply with legal, tax, and regulatory requirements.

6. Resolve disputes, enforce agreements, and prevent fraud.

7. Send service updates, reminders, and notifications.

We will not use your personal information for purposes other than those outlined in this policy without your consent.

3. Data Sharing & Disclosure

We may share your information with:

• Vehicle Owners/Renters: For verifying driver’s licences, confirming bookings, and ensuring vehicle condition.

• Service Providers: Payment processors, IT providers, customer support, identity verification services.

• Legal Authorities: When required by law, regulation, or legal process.

• Business Transfers: In case of merger, acquisition, or transfer of assets.

We do not sell or rent personal information to third parties.

4. Data Storage & Security

• Rydeo is hosted by Hostinger, with data securely stored in Hostinger’s Asia-Pacific Data Centre located in Indonesia.

• We apply industry-standard security measures (encryption, access controls, firewalls) to protect your information.

• While we take all reasonable precautions, no method of transmission or storage is 100% secure.

5. International Data Transfers

As a global platform, your information may be transferred and processed in countries outside your country of residence. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses under GDPR) to protect your data during such transfers.

6. Data Retention

• Driver’s licence copies and rental records are retained only as long as necessary to fulfil rental obligations and legal requirements.

• Transactional records may be retained for tax, audit, and regulatory compliance.

• When no longer required, data is securely deleted or anonymised.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal information (subject to legal obligations).

• Restriction: Request that we restrict processing of your data.

• Portability: Request transfer of your data to another service provider.

• Objection: Object to data processing for direct marketing or legitimate interests.

• Withdraw Consent: Where processing is based on consent, you may withdraw at any time.

To exercise these rights, contact us at [Insert Contact Email]. We will respond in accordance with applicable law.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable platform functionality.

• Analyse site traffic and improve user experience.

• Provide personalised offers and services.

You may manage cookies through your browser settings, but disabling them may affect site functionality.

9. Responsibilities of Users

Vehicle Owners

• Ensure vehicles are legally registered and insured.

• Maintain accurate and up-to-date service history.

• Verify that the renter holds a valid driver’s licence and, where necessary, keep an e-copy for records.

Renters

• Provide a valid driver’s licence for verification.

• Return the vehicle on time, at the agreed location, and in good condition.

Failure to meet these obligations may result in suspension or termination of access to the platform.

10. Children’s Privacy

Rydeo services are not directed at individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our platform with a revised “Last Updated” date. Significant changes will be communicated via email or platform notifications.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact:

DEFT Mechatronics Pty Ltd
Email: admin@rydeo.net
Phone: + 61 1800 RYDEO